Official Slacker Forums • Frequently Asked Questions

Do I need anything special to listen to Slacker Personal radio on the web?: All you need is a web browser and an Internet connection to play Slacker Personal Radio. We are constantly testing various browser and system configurations to ensure that playback is as seamless as possible. We would recommend that you have a high speed connection to the Internet. Dial-up customers might experience some interruption to playback. If you encounter any issues, try reloading the Slacker.com website. Also check your browser for any messages about updates or necessary installations. Please send us feedback if you have any issues.; Top

What are the System Requirements for listening to Slacker.Com?: Supported Web Browsers: -Internet Explorer 6.0 or higher -Firefox 2.0 or higher -Safari In addition, please make sure you have the following: Flash player 8.0 or higher Java Plug in for your Browser. High Speed Internet connection; Top

Do I have to be in the US to access Slacker.com?: At this time we only can provide this service in the US.; Top

How do I rate songs to let you know what I like and what I don't like while my stations are playing?: There are two buttons to the right of the skip forward button in the Web Player, one with a heart icon and one with a 'ban' icon. While you are listening to a station, if a song appears that you don't like, press the 'ban' button. We won't ever play that song on that station again. If a song plays that you love, press the heart button. We will mark that as a favorite on that station. The station will play that song more often. And if you have the Slacker Premium Radio service, Slacker will save the songs you love to your Library so you can listen to these songs whenever you want.; Top

I just received a message telling me that I have reached my skip limits. Why did this happen and what do I do?: While all of our content and stations are available in our free service, there is a 6 song skip limit for each station per hour. If you reach the limit, you can switch to another station, where you will have a fresh start on your skip limits. The initial station will regain those six skips over the next hour, whether or not you listen to that station. If you subscribe to the Slacker Premium Radio service, you will not have any skip restrictions. For more information on this, please check out our Products section.; Top

How do I create my own radio station?: To create your own Custom Radio Station: Click the "Create Station" button. The Web Player displays the Create Station feature. In the text box in the left column, enter an Artist Name that you would like to add to your station. Enter additional Artist Names or click the Add button next to a related artist. Click "Save As" and type in the name of your new station. All stations require at least 15 artists. If you do not add 15 artists, then Slacker will add related artists to your station to reach 15 artists. You may add any number of artists over 15 that you wish.; Top

How do I ban an artist from my station?: To ban an artist, and not just a single song by an artist: Click on the "Down Arrow" next to the Ban Icon (the button that has a circle with a line through it). Click on Ban Artist. The artist will be banned only from the current station. The artist may play on other stations.; Top

How can I get a history of the songs that have played on the current station?: You can get a history of the previously played songs on the current station by clicking the "Now Playing" tab that is located on the left side of the Web Player. Once there, the history should be displayed on the right hand side of the screen. If you do not see the history of songs played, then you may need to change your Now Playing view to the Album Info screen. You can change this by going to "Options" and then choose "Now Playing Views" and then "Album Info". The history of songs is only available for the station you are currently listening to and if you change stations, the history list will be cleared and restart based on the new station.; Top

Are there premium upgrades to the free radio service that will give me more features and less limitations?: Yes, please visit our Premium Radio page for more information on what other features are available with our Premium Radio subscription.; Top

Will I still be able to maintain my free music experience even with a Slacker Portable?: Yes. While a Slacker Portable takes great advantage of Slacker Premium Radio features, you are not required to upgrade your service to take your music with you on a Slacker Portable.; Top

How do I rename a station?: If you want to create a custom station based on one of our pre-programmed stations, you need to do the following: Navigate to the desired pre-programmed station. Click on "Station Options" and choose "Edit Stations." On the bottom right of the screen click on the "Save As.." button. Type in a new name for your station. If this is a station you have already named, and would like to change the name again: Navigate to the station you want to rename. Click on "Station Options" and choose "Edit Stations." Click on "rename," which is next to your station name. Type in a new name for your station and click OK. Click Save to save your change.; Top

Why do I hear other artists when I select a specific artist radio station?: When you play an "Artist Radio" station, we create a great radio station based upon the artist(s) that you choose AND other artists that are related to that artist. The Web Player does not allow you to play just one artist or album. Future offerings from Slacker will allow you other options such as on-demand playing of your favorite songs or artists. Please watch our Products page for the latest information concerning our upcoming products.; Top

I selected an artist to play, but that artist never appears on the station when I play it. What's wrong?: We will constantly be adding new music to the Slacker service. There may be times when our library has information about the artist but no available music for that artist. You still can build stations that will play music by related artists. When our library is updated, songs by that artist will appear on your stations. Our library will be very dynamic, so keep trying. Your artists are likely to appear and begin playing as soon as we add them.; Top

I have banned a song or artist but I still hear them.: When you ban a song or artist you are banning them only on the currently playing station. You may hear these songs and artists you banned on other stations. This allows for you to customize different stations with the type of music you would like.; Top

How do I "Un-ban" a song or artist that I have previously banned?: You can "un-ban" a song or artist in the following way. Navigate to the station on which you banned the song or artist. Left click on the stations that you want to edit from the list of Stations. Click "Station Options" and choose "Edit Stations.". Click on the "Ban" icon across the top of the Edit Station Screen. Find the song or artist that you would like to remove from the banned list, and un-check the box next to the artists name When you are done with all of your changes, click "Save."; Top

I don't see the genre station that I would like to play. Are more stations coming?: We are working to provide over 100 expertly programmed stations for to you choose from. If you do not see a genre station, please expand the "All Stations" folder. We will always be looking to add unique genres that you want to hear. If you have a suggestion for a station you would like to see, please let us know through our "Feedback" section below the web player.; Top

Why is there no "Back" button to replay a song that I just heard?: In order to keep the Slacker basic service free of charge and legal, we can only allow skipping forward to the next song. However, Premium Radio subscribers can save their favorite songs to listen to whenever they want.; Top

Does the Web Player work with dial-up access or do I need to have broadband access?: We recommend that you use broadband access as our Radio Service is targeted for consumers with broadband access.; Top

I have forgotten my password, how can I reset it?: If you have forgotten your password, you can reset it yourself. Please go to and click the "Forgot your Password?" link on the Sign In page. Then follow the on-screen directions to reset your password.; Top

I was listening to music and I received an error and/or the Web Player stopped responding. What do I do?: First, refresh the web page to allow the Web Player to reload, and see if you are able to resume playback. In addition, if you receive an error (or other message), please send us the information in the 'Feedback' area. Please include the type (and version if possible) of the web browser that you are using when you send the feedback. We are constantly releasing updates to the Web Player to reduce the chances that you will see this in the future.; Top

What settings do I need to make on my firewall in order to access Slacker Radio?: Slacker Radio is accessed via your Internet browsing program. Therefore you only should need to add slacker.com under your allowed web addresses.; Top

What devices does this service work with?: The Slacker Radio works with the Slacker Portable Player as well as the Logitech Duet and Sqeezeboxes.; Top

I've heard that you have satellite technology. Is this true and when is it available?: That is correct. We have a unique way to deliver the Slacker Radio experience over satellite through our Slacker satellite car kit. It will work together with your Slacker Portable so that you can receive new music while you drive. And it plays through your car stereo. Stay tuned for details.; Top

How will I know when new features or products arrive from Slacker?: You can visit our News section to stay up to date on Slacker releases.; Top

How do I add Slacker to my MySpace Page?: Do the following to add the Slacker Player to your MySpace page: While playing a station click "Station Options" and select "Share This Station." Click the Add to MySpace button. Choose the player size you'd like to view on your MySpace page. (The small player will be similar in size to the default MySpace player, while the large player will be about double the size and provide much more artist information.) Copy the code provided: Highlight the code with your mouse, right-click and select Copy. Log in to your MySpace account and select Edit Profile. Scroll down the page to the "About Me" section, right-click in the box and select Paste. The code you copied from Slacker should fill in the box. Select Preview Profile to view the change and then click Save All Changes. Your Slacker Radio Player is now active.; Top

When I try to access the player on MySpace with IE 6 or Safari, I receive the following Error Message: "Slacker is unable to play from your browser, please click "Create your own station now" above to play this station at "Slacker.com.": This will happen if you are using IE 6 or Safari at this time. You still can access the music that would normally be playing on the "MySpace" page by clicking on the "Create your own station now" link. This will open a new web browser with the station already set to play.; Top

I get a message saying "We have detected that you are currently logged into our service on another computer. Please log in again to continue using our service from this computer": The easiest way to resolve this is to open a completely fresh version of your web browser. To do this, rather than going to "File" and "New Window", you would want to double click on the icon on your desktop, or use the quick launch icon on the quick launch bar. This opens up a copy of your web browser that has never been to Slacker.com and therefore it will not attempt to access the server and cause you to be logged out.; Top

How do I delete an Artist/Band from a Custom Station?: To delete an artist from your station:Click on "Station Options" Choose "Edit Stations" Click on the "x" next to the Artist in the list that you wish to delete from this station.; Top

How do I delete a custom station?: To Delete a Custom Station:Go to the station view to the left of the player. Open up the custom stations folder. Once in the custom stations folder, you want to right click on the station you wish to delete. Once you have right clicked on that station, choose the option labeled "Delete Station" The station is now deleted. Once a station is deleted it can not be recovered; Top

Do you have an option to turn off Explicit music?: We have added the feature to allow our listeners the ability to toggle if they want Explicit Lyrics or not playing on their stations. To access this feature, please click on "Options" and then "Account" and choose "Manage Account". On the Account Management Screen, click on the "Edit" next to Slacker Account and your Email address. At the bottom of the Account Edit screen, you will have a check box that says "Play Explicit Content". This option is enabled by default.; Top

I want to know what is being played on the current radio station. How do I do this?: You can get a history of the songs played on the current station by going to the Now Playing Tab that is located on the left side of the Web Player. When you click on the "Now Playing" tab, it will be divided into 2 sections, and the history of what has been played will be located on the right hand side. If you change radio stations, then the History on the "Now Playing" Screen is reset. If you do not see the History, your "Now Playing" view might be set to one of the options that does not display the history. Please click on "Options" and then "Now Playing Views" and choose "Album Info". You should now be able to see the History of what has been played on that station.; Top

I chose not to see messages anymore for Favorite/Ban and Saving songs. How do I see these messages again?: It sounds like you need to reset the message that appears when you favorite the song, which gives you the option to save it to the library as well. You can do this by going to the Options drop down menu below the album art, then click on Settings.., once that box appears you will see a section called messages with a reset button. Click the reset button and it will re-enable all the messages that allow you to save or not save, etc.; Top

How do the selections of the Popularity setting on the Fine Tune page affect my radio station?: Fringe - Take a walk on the wild side by playing mostly deep cuts and lesser known tracks. Unfamiliar - Get just a bit more adventurous by playing some deeper cuts mixed with the hits. Familiar - Play it safer by playing a few more hit songs than you normally would. Hits - Get in your comfort zone by playing mostly big and familiar hits; Top

How do I share a station with others?: Share this Station On a station page click Station Options, and then Share this Station. Enter in the recipient's email address, your name and email, and then an optional message to the recipient and then click Send. ( If you prefer to use another application to send your station, you can cut and paste the URL we create for you. With this URL you can use web mail, instant messaging, or other email clients to share your station. The URL is located near the bottom of the Share This Station form). When recipients receive your email or URL they click on it to launch the Slacker Web Player and play the station.; Top

How do I view a history of the Favorites I have selected?: You can view your favorites by going to "Station Options", then select "Edit Station", once you have the Edit Station screen up, you then want to locate the Heart tab and click on it, once you have the Heart tab open you will see your favorites; Top

How do unselect a song as a favorite?: Click on the "Station Options" button and choose "Edit Station". Then you want to go to the tab that looks just like the "Favorite" symbol. Click on that symbol (heart) and then unselect the song or artist, and it will be right back to the way you started.; Top

I continue to receive a 404 error code saying Station Exhausted. What does this mean?: This is related to the artists and settings picked on that station. It is stating it has run out of music for those artists and settings due to skip limit licensing issues or no music available in our catalogue to provide a station for that Artist. Please add additional artists to your station to increase the amount of music available on your station.; Top

Slacker Premium Radio

What does a Slacker Radio subscription provide?: Slacker Radio subscriptions include all the great features of Basic Radio, as well as many other features.

Slacker Radio Plus subscribers have unlimited skips, no advertisements, and the ability to turn off DJ’s on stations.

Slacker Radio Premium subscribers have all of the features of Slacker Radio Plus, as well as the ability to save songs to their Slacker Library. These songs can then be played back on demand from the Web Player or Slacker Portable Radio Players. (*Saved songs are based on licenses, not all songs are savable to your Slacker Library or Slacker Portable Radio Players); Top

What is required to use a Slacker Radio subscription?: Start off by using Web Player by going to www.slacker.com. You will need to register with Slacker and create an account. Once you have a registered account, you will be ready to upgrade your account.

Slacker Radio subscriptions also work on the Slacker Portable Radio Players, as well as partners such as Logitech Squeeze Network and Sony BIVL units.; Top

How do I upgrade to a Slacker Radio subscription?: You may upgrade your account on the Slacker website. Click on the Premium Radio Tab at the top of the Slacker Website. You can sign up from here by clicking on “Try for Free”, or you can go to http://store.slacker.com and adding a subscription into your cart and checking out.; Top

I clicked on the "Heart" icon to favorite a track, and was prompted to "Save" the track. How do I play these saved tracks?: You may access your saved song on the Slacker Web Player, and the Slacker Portable. To access these songs, navigate to the "Library" section on the Slacker Web Player or Portable Radio Player.

(Saved Radio Songs playback requires a Slacker Premium Radio subscription); Top

I have upgraded my account to a Slacker Radio subscription but I do not see anything different. How do I tell if I am upgraded?: You can find out by using the Web Player and checking your account settings. Once you have logged into the Website, then click "Options" > "Account" > "Manage Account." The section "Slacker Subscription" will display your subscription level. If your account is not showing that it has been upgraded, please exit out of the Web Player. Once closed, restart the Web Player and your upgrade should be noted. For further assistance, please contact Slacker Support by emailing us at support@slacker.com or using our Live Chat assistance on the Support Pages at http://www.slacker.com/support/; Top

How do I make changes to my Slacker Radio subscription?: You may manage all aspects of your account by going into the Account Management Screen. You can access this by using the Slacker Web Player, and going to the "Options" > "Account" > "Manage Account."; Top

How do I cancel my Slacker Radio subscription?: You may cancel your Radio Plus subscription by going into the Account Management Screen. You can access this by using the Slacker Web Player, and going to the "Options" > "Account" > "Manage Account."

Click on “Edit” next to your Slacker Subscription level, and then click on the “Cancel Subscription” button on the bottom of the screen.; Top

I thought that my subscription would allow me to save songs when I hearted them?: Radio Plus subscriptions do not allow for saving of songs to your account.

Radio Premium subscriptions do allow for playback of songs. If you are a current Radio Plus subscriber, you can sign up for Radio Premium at the end of your current billing cycle.; Top

I would like the ability to save songs and play them back anytime I want on either the Slacker Website or the Slacker Portable Radio Players.: If you would like to subscribe to a Radio Premium subscription, which allows for everything that Slacker Radio Plus subscribers have, with the ability to save and playback songs, you will need to subscribe through our online store by using the following URL:

https://store.slacker.com/store/PremiumRadio10.do; Top

I have songs marked as favorites prior to upgrading to Premium Radio. Do these songs automatically show up in my Web Player, or Slacker Portable Libraries?: No, you will need to click on the "Heart" icon again, and select "Save" in order to have the songs saved to your Library.; Top

Slacker Portable G1

What are the System Requirements for the Slacker Portable Player?: PC System Requirements: Windows XP SP2 or greater, Internet access (high speed recommended), USB port, Wi-Fi connection recommended Mac System Requirements: OS X, Internet access (high speed recommended). NOTE: Wi-Fi only for Slacker Radio (via web browsers); Personal content transfer is not supported on the Mac.; Top

Can I add additional memory to my Slacker Portable?: No, the Slacker Portable comes with built in memory. You cannot upgrade the memory or add additional memory.; Top

Does the Slacker Portable have a built in Speaker?: The Slacker Portable comes with a standard jack for headphones, but does not contain any speakers.; Top

Does the Slacker Portable have an EQ?: The Slacker Portable does not have an EQ. Please watch our firmware release notes for updates on changes and updates to the Slacker Portable.; Top

Does the Slacker Portable support Bluetooth?: The Slacker Portable does not support Bluetooth.; Top

What other Services or Devices does the Slacker Service support?: The Slacker Service is supported only on the Slacker Portable. Please watch our website for announcements concerning partnerships with other companies and services.; Top

What accessories do you have available for the Slacker Portable?: Please visit our online store at http://store.slacker.com for the latest products and accessories.; Top

How does the Slacker Portable allocate space for my Slacker Radio stations and my Personal Music.: * Each of our players has a set amount of memory for your Slacker Radio stations and your Personal Music. * The 15 Station Slacker Portable has room for 15 stations and 500 MB of your own Music. * The 25 Station Slacker Portable has room for 25 stations and 1.5GB of your own Music. * The 40 Station Slacker Portable has room for 40 stations and 4 GB of your own Music. * If you add fewer stations, then over time the Portable will use up the extra room dedicated to the Slacker Radio stations to store more music for the stations you have added. * If you have Subscribed to Premium Radio, when you favorite a song and save it to your Library, it will go into the space reserved for your personal music collection.; Top

Can the Slacker Portable be updated via Firmware Updates?: Yes, the Slacker Portable will be upgradeable and we will release updates to the Portable via Firmware updates. When new firmware is available, your Slacker Portable will download the update the next time it refreshes your stations.; Top

I have a MAC computer. Can I use USB with the Slacker Portable?: No, the Slacker Software Player is only supported under Windows XP and Windows Vista. You can manage the Slacker stations and saved songs on the Slacker Portable via Wi-Fi refreshes. In a web browser, go to http://www.slacker.com to access the Slacker Web Player. Once you sign in, click the Portable button (left column) to access the Portable Manager.; Top

When I slide the “Hold” switch down my Slacker Portable shuts down.: If you slide the power switch from the “Hold” position to far down, it will activate the Power Down feature. Please be careful how far you slide the Power Switch down. (Hold is when the slider is in the upper most position); Top

Can I watch Videos on the Portable Device?: The Slacker Portable does not support video files. Please watch our website for any information on changes and/or updates to the Slacker Portable that might add additional functionality.; Top

Can I pick which stations get to be refreshed or do I have to refresh all the stations?: The Slacker Portable will refresh all the stations on the Portable when it connects to refresh. You always can cancel out of the refresh if you need to, but you can not refresh some of the stations and not others. If you do not want a station anymore, you can remove it from the player so that it does not refresh that station in future refreshes. Please use the Web Player or the Software Player and click the “Portable” button to manage the stations that are refreshed on your Portable.; Top

How do I remove stations from my Slacker Portable that I no longer want on the player?: To remove the Station so that it does not refresh and appear back on the Slacker Portable again, use the Web Player or the Software Player and log into your account. Then choose the "Portable" tab, and remove the station from the list on the Right Side. The stations listed on the right side of the Portable Tab will be refreshed every time you connect via Wi-Fi or USB.; Top

Can I create a new station on the Slacker Portable?: The Slacker Portable does not have the ability to create new stations. Please use the Web Player or the Software Player to create new stations. Then on the Web Player or Software Player, click the Portable button to access the feature to manage the stations on your Portable.; Top

Can I Ban Artists on the Slacker Portable?: You can not ban artists on the Slacker Portable. If you would like to “Ban” an artist from your station, you will need to use the Web Player or the Software Player.; Top

Can I play songs that are protected with “DRM” on the Slacker Portable.: No, the Slacker Portable can only play MP3 and unprotected WMA files.; Top

How do I reboot my Slacker Portable if I need to?: You can reboot the Slacker Portable by holding the Power Switch down for 10 seconds. When the screen goes black you can release the Power Switch and it will display “Starting up…” while it restarts.; Top

Why does it take so long to boot up if I reboot the Portable by holding down the Power Switch?: During the initial boot, the Slacker Portable loads up all the information required to use the Portable and the music database. We suggest that for normal usage, when you power down the Portable that you just hold down and release the Power Switch to turn the player off and put it to sleep. This will allow the player to power on and start playing your music in a very short time compared to rebooting your Portable.; Top

It seems to take a very long time refresh the stations on my Slacker Portable.: The time it takes to refresh your Slacker Portable can depend on a number of things. First, your Internet connection speed is the biggest factor. The faster your speed, the faster that you can receive each song that needs to be refreshed to your Slacker Portable. In addition, the number of stations you are refreshing and the length of time since your last refresh will also play a large part in the time needed to refresh. The more “new” stations you are adding to your Slacker Portable, the longer it will take since it needs to build that station and add all new songs to your Slacker Portable. If you are only refreshing stations that are already loaded on your Portable, then it will only add as many songs as needed to refresh your station. Therefore, the first refresh of a station will be the longest, and subsequent refreshes should take a far shorter amount of time.; Top

I can’t refresh my Slacker Portable on a Wi-Fi network.: The first thing you need to know is if the Wi-Fi network is an Open or a Protected network. If the network is Protected, then you need to know the Network Key in order to connect to the network. When prompted for the Network Key, enter it in by Highlighting the correct character and pressing the scroll wheel to select that character. When completed click “Done”. Networks that require both a User Name and a Password, or networks that require you to read an agreement and acknowledge that agreement will not work with the Slacker Portable at this time because the player can not display the needed web pages. If you have further issues connecting to a Wi-Fi network, please contact Slacker Support by emailing us at support@slacker.com.; Top

I can’t refresh my Slacker Portable when I connect it to my computer using USB.: In order to use the Slacker Portable with your USB port to refresh, please make sure that you have downloaded and installed the Software Player and that you are running Windows XP or Windows Vista. Once you have downloaded and installed the Software Player, then connect your Slacker Portable to your computer using USB. It should find and install the drivers for your Slacker Portable device and attempt to refresh the content on your Slacker Portable.; Top

When I connect my Slacker Portable to the USB I get a message about “Limited or no connectivity.”: If you are using a router to share the Internet with your home network, please check the router settings to make sure that the router is not using an IP Address to 192.168.0.1. If you are not sure how to check your router settings, please consult the manual of your router, or contact the manufacturer of your router for further assistance in determining the IP address of your router. If you are still unable to connect your Slacker Portable to your USB and refresh your stations, please contact Slacker Support by emailing us at support@slacker.com.; Top

Slacker Portable G2

System Requirements: PC System Requirements: Windows XP SP2 or greater, Internet access (high speed recommended), USB port, Wi-Fi connection recommended Mac System Requirements: OS X, Internet access (high speed recommended). NOTE: Wi-Fi only for Slacker Radio (via web browsers); Personal content transfer is not supported on the Mac.; Top

How does the Slacker G2 refresh?: The Slacker G2, refreshes via USB or WiFi. For the USB refresh you only need to make sure you have the Slacker USB Station Refresher. This should have been done when you first got the player from the link http://www.slacker.com/start. For WiFi you just need to be near a router that is either open access and/or shared with security protected by WEP or WPA encryption with a passkey. Any questions on either should be directed to support@slacker.com.; Top

Does the Slacker G2 play Video files?: At this time, the Slacker G2 does not play video files.; Top

How do I transfer personal files to the Slacker G2?: The recommended way to transfer playlist and personal files is via Windows Media Player. To do this you simply open Windows Media Player and then connect the Slacker G2 via USB to the computer (This can only be done on a PC, a MAC will not support it), then you want to go to the Sync Tab on the PC and drag and drop files from the library left in Windows Media Player to the sync side on the right of the sync screen. Once you have all the files there, you then want to click on the Sync button and let the process go all the way through. Once done you can disconnect the Slacker G2 and then play the Files from your library or with the playlist.; Top

How much space does my G2 have for MP3 and WMA files?: The 25 Station G2 allows for 1GB of Personal Storage, the 40 Station G2 allows for 3GB of Personal Storage.; Top

Can I play the Slacker G2 on my home stereo/car stereo?: Yes, you can use the Wireless FM Transmitter sold in our E-Store, or you can use a AUX/MP3 port on your car stereo by using a standard stereo to stereo cable, which looks like a headphone jack piece on both ends. If you have any further questions that may not be seen here, please contact us at support@slacker.com.; Top

Where do I find my Slacker Portable ID?: You find the Slacker G2 ID by going to the Settings menu and then About on that menu. It will be in big yellow bold letters at the top of the About screen.; Top

My screen says Locked with a picture of a lock on the screen, I didn’t lock it, What do I do?: On the Right Side of the player is the lock button. If it is in the "up" position, then it is locked. Just slide it back down and this will unlock the player.; Top

Do I need to be near WiFi for the player to work?: The player does not require a connection to play content once you have refreshed it initially. It only requires you update every 30 days. The player will let you know if the subscription for the license is running out.; Top

I’m hearing ads and DJ on my Portable Player. Don’t I get away from those on the Portable?: The only way to get rid of advertisements and DJs on both the web player and the Portable is by becoming a Premium Radio subscriber.; Top

I am a Premium subscriber and I’m still hearing Slacker ads and DJs. How do I get rid of them?: You’ll have to turn off DJs for each individual station to eliminate these. You can do so by, on the web player, clicking on “Edit Station” and then choosing the “Fine Tune” tab. You’ll then want to move the DJ slider from On to Off.; Top

My Portable won’t connect to my WiFi network.: You have to make sure that your WiFi network is broadcasting its SSID. Otherwise, the Portable won’t be able to detect the network. If your network has a network key, make sure you are entering it in correctly (proper letter case, spaces, etc). Lastly, you can try unplugging the power to your wireless broadcast point for about 10 seconds and then plugging the power back in.; Top

Can the Slacker Portable be updated via Firmware Updates?: Yes, the Slacker Portable will be upgradeable and we will release updates to the Portable via Firmware updates. When new firmware is available, your Slacker Portable will download the update the next time it refreshes your stations.; Top

I have a MAC computer. Can I use USB with the Slacker Portable?: You can manage the Slacker stations and saved songs on the Slacker Portable via Wi-Fi refreshes. In a web browser, go to http://www.slacker.com to access the Slacker Web Player. Once you sign in, click the Portable button (left column) to access the Portable Manager. Transferring Personal Files from your MAC computer to the Portable Player is not supported.; Top

Can I pick which stations get to be refreshed or do I have to refresh all the stations?: The Slacker Portable will refresh all the stations on the Portable when it connects to refresh. You always can cancel out of the refresh if you need to, but you can not refresh some of the stations and not others. If you do not want a station anymore, you can remove it from the player so that it does not refresh that station in future refreshes. Please use the Web Player and click the “Portable” button to manage the stations that are refreshed on your Portable.; Top

How do I remove stations from my Slacker Portable that I no longer want on the player?: To remove the Station so that it does not refresh and appear back on the Slacker Portable again, use the Web Player and log into your account. Then choose the "Portable" tab, and remove the station from the list on the Right Side. The stations listed on the right side of the Portable Tab will be refreshed every time you connect via Wi-Fi or USB.; Top

Can I Ban Artists on the Slacker Portable?: You can not ban artists on the Slacker Portable. If you would like to “Ban” an artist from your station, you will need to use the Web Player.; Top

It seems to take a very long time refresh the stations on my Slacker Portable.: The time it takes to refresh your Slacker Portable can depend on a number of things. First, your Internet connection speed is the biggest factor. The faster your speed, the faster that you can receive each song that needs to be refreshed to your Slacker Portable. In addition, the number of stations you are refreshing and the length of time since your last refresh will also play a large part in the time needed to refresh. The more “new” stations you are adding to your Slacker Portable, the longer it will take since it needs to build that station and add all new songs to your Slacker Portable. If you are only refreshing stations that are already loaded on your Portable, then it will only add as many songs as needed to refresh your station. Therefore, the first refresh of a station will be the longest, and subsequent refreshes should take a far shorter amount of time.; Top

What other Services or Devices does the Slacker Service support?: The Slacker Service is supported only on the Slacker Portable and Logitech Squeezeboxes for now. Please watch our website for announcements concerning partnerships with other companies and services.; Top

Does the Slacker Portable have a built in Speaker?: The Slacker Portable comes with a standard jack for headphones, but does not contain any speakers.; Top

What accessories do you have available for the Slacker Portable?: Please visit our online store at http://www.slacker.com/store/ for the latest products and accessories.; Top

Do I need to pay a monthly subscription to make the Slacker G2 Portable function?: There is no required subscription to use the Slacker Portables. You can have a Free Radio account setup and add all your favorite stations to the player. If you want unlimited skips and the ability to save the songs to the Portable Library you can find more information on Premium Radio by going to http://www.slacker.com/products/radio/premium.; Top

Does my Slacker G2 come with a warranty?: If you have a manufacturer’s defect or mechanical issue with the player then you may contact Customer Support for further instruction on setting up an exchange/repair ticket. It is not advised that you try to take the player apart in trying to fix it as this will void the warranty. Also not covered is physical, water, cosmetic, or accidental damage as well as power surges.; Top

I need a manual that explains all about the G2, where can I request this?: This can be found by going to http://www.slacker.com/support and clicking on the item help file that you are looking for. All the pages from these manuals are printable on demand if you need them.; Top

Slacker USB Station Refresher

What does the Slacker USB Station Refresher do?: The Slacker Portable Radio players can refresh via Wi-Fi or USB. In order to refresh with USB, you need to install the Slacker USB Station Refresher program first. Once installed, then all of the drivers for the Slacker Portable Radio players should be installed and you will be able to refresh by plugging the Radio Player into your USB port via the included USB cable that came with the player.; Top

When I Connect the Player to USB, It asks me to install the drivers for the device. Where are these drivers?: First, you need to download the USB Station Refresher and install it to have the drivers installed. You can download this program by going to http://www.slacker.com/support/ and clicking on the Portable Radio Tab. At the bottom of the Portable Radio section you will see the download button. If you have already installed the program and you are still being asked for the drivers, then you can find them on your computer by browsing to the following folder: C:\Program Files\Slacker\USB Station Refresher\driver All of the needed drivers are located in that folder after the USB Station Refresher has been installed.; Top

I have all the drivers installed, but the Portable Player gets stuck on "Connecting" when I try to refresh my Personal Radio Player.: There are a number of applications that might be installed on a computer that will block the Personal Radio Player from being able to connect properly. Anti-Virus Programs, Windows Defender, Firewalls, etc. If you are having problems connecting, then you will want to temporarily disable these types of programs. Once they are all disabled, then try connecting the Personal Radio Player again. If it works, then turn the disabled programs on one at a time until you find the program that is causing the problems. Once the program has been identified, then you may need to configure it to allow "ICS (Internet Connection Sharing)" to work properly with the application. Internet Connection Sharing is part of Windows XP and Windows Vista that we use to make a connection to the internet and pull the station refreshes down to the Personal Radio Players.; Top

When I connect the Personal Radio Player to the USB port, I get a message about limited or no connectivity.: The most common cause of this problem is a network conflict. Built into Windows XP and Windows Vista is a program called Internet Connection Sharing. The Personal Radio Players use this program to access the Internet and connect to the Slacker servers. When you use this program, it uses a network address of 192.168.0.1 for the connection. If you have another device on your home network, such as a router or modem (Dsl/Cable) that also uses this same address, then it can cause a conflict. At this time, Microsoft does not allow us the ability to change the address for Internet Connection Sharing. Therefore, in order to resolve the conflict, you would need to consult the manual or manufacturers help on changing the IP address of the device causing the conflict with this address.; Top

Slacker Software Player

What are the system requirements for the Slacker Software Player?: System Recommendations: * Windows XP + SP2 or Vista (Mac is not supported at this time) * Flash player 8.0 or higher * Internet Explorer 6.0 or higher * Windows Media Player 9.0 or higher * High Speed Internet connection; Top

What do I do if I experience a problem with the Slacker Software Player?: First, exit and restart the program to see if that fixes the problem. If the problem persists, then please provide us feedback on the problem. Select Options > Help > Feedback to display the feedback form.; Top

Are there any "Help Files" included with the Slacker Software Player?: For general questions on how to do something with the Slacker Software Player, we have included more information in an online Help File. To access Help, click on "Options" > "Help" > "Help Index." This document will contain answers to most of your questions on how to use the Slacker Software Player.; Top

Will the Slacker Software Player only play Slacker Radio stations or will it play music files as well?: Slacker Software Player lets you play and manage Slacker Radio stations and music files that already exist on your PC computer. The Slacker Software Player supports .mp3, wma, and m3u (playlist) files. Premium Radio subscribers also can save Slacker Radio songs to their Slacker Software Player Library, and play them whenever they want.; Top

Can I create a playlist of my local music files and music from my favorite Slacker Radio stations?: Premium Radio subscribers can save their favorite radio songs to their library, and also mix them with mp3s into custom playlists.; Top

How do I add music files that are local to my computer to the Slacker Software Player?: Click "Options" > "Library" > "Add Files." You will be prompted to browse to the files on your PC. In addition, you may "Drag-and-Drop" the files from a folder on your PC to the Library in the Slacker Software Player to add the files. Note: If you drag-and-drop your local files into the Current Playlist, they will not be added to your Library.; Top

Will the Slacker Software Player support my Slacker Portable?: Yes. The Slacker Software Player supports the Slacker Portable., It allows you to choose which Slacker Radio stations and which mp3s you want added to your Portable.. If you are a Premium Radio subscriber, radio songs you save while listening to the Slacker Software Player automatically will sync to your Portable's Library.; Top

Am I required to download and install the Slacker Software Player to listen to Slacker Radio?: No. You can choose to use either the Slacker Web Player (at www.slacker.com) or the Slacker Software Player to enjoy Slacker Radio. However, we recommend that you download the Slacker Software Player to get the best radio experience. The Slacker Software Player supports all the features of the Slacker Web, and also includes flexible resizing, large cover art, visualizations, and better quality over slow broadband connection. It also gives you the ability to manage and listen to your local music files. If you are a Premium Radio subscriber, you can also use the Slacker Software Player to manage and listen to your saved Slacker Radio songs.; Top

Do I need to pay to use Slacker Software Player?: No. The Slacker Software Player and Web Radio Player are free to use.; Top

Do I need an account to use Slacker Software Player?: Yes, we require that you create an account in order to use the Slacker Software Player. When you sign in, you have access all of your Slacker Radio stations. And if you have a premium subscription, you have access to all of your saved Slacker Radio songs.; Top

Can I purchase music through Slacker Software Player?: Music downloads are not yet supported; however, you may listen to your personal music files that already exist on your PC computer such as .mp3, .wma, and .m3u (playlist files).; Top

Will installing Slacker Software Player change my music files?: No. Slacker will not modify music files on your computer in any way.; Top

an I create CDs using Slacker Software Player?: Currently burning CDs is not available.; Top

Can I rip CDs using Slacker Software Player?: Currently ripping CD's is not available.; Top

Can I play music that I've downloaded from iTunes on Slacker Software Player?: No. Slacker Software Player only supports .mp3, .wma, and .m3u (playlist) files.; Top

Do I need a High Speed (broadband) Internet connection to use Slacker Software Player?: Yes. The Slacker Software Player is optimized for use with a high speed internet connection. Users with Dial-Up connections will experience longer "Buffering" and loading times and intermittent playback problems. Please note that the Slacker Software Player supports AAC Pro v2, which is a highly efficient music compression codec. Most users with slow internet connections will get a much better listening experience with the Slacker Software Player because of this feature.; Top

How many artists are available through Slacker Software Player?: Slacker has licensed content from hundreds of labels and features thousands of artists. To find the artist that you are looking for, enter the artists name in the search field within the Slacker Software Player.; Top

Slacker Accessories

What frequencies can I set my FM Transmitter to?: The FM Transmitter can be set to use any of the standard FM frequencies. The FM Transmitter has the ability to be adjusted up or down to match the same Frequency that you have your Car's Radio Tuner set to. We recommend that you find a frequency in your area that is just static (no radio stations broadcasting on that frequency). This will reduce the chance that you will have interference while using the FM Transmitter.; Top

Can I save an FM Frequency on the FM Transmitter so that I can quickly change to that frequency?: Yes, the FM Transmitter provides 3 presets that you can program to an FM Frequency. Then by pressing the preset button you can quickly set the FM Transmitter to that frequency.; Top

When I use the FM Transmitter, I just hear buzz for a few seconds and then it Powers Off: The FM transmitter will power off automatically after 30 seconds if it does not detect audio. The most common cause is that your Slacker Portable Player is set to a low audio setting and the FM transmitter is not picking up the audio. We would suggest that you turn the volume on the Portable Player to 75%-90% of max. You can always adjust the volume of the Portable Player up or down after you have it setup and working properly.; Top

What is the Warranty Period for the FM Transmitter?: The FM Transmitter comes with a 90 day warranty against manufacturing defects. If you feel that the product is defective, and none of the FAQ's or Help suggestions resolve the issue, then please contact Customer Support at support@slacker.com in order for us to further assist you. We will offer troubleshooting steps to get the FM Transmitter working properly. If, through troubleshooting the FM Transmitter is found to be defective during the Warranty Period, then Customer Support will provide Warranty Return information.; Top

Does the FM Transmitter charge the Slacker Portable Players while connected?: No, the FM Transmitter only takes the Audio signal and transmits it to an FM Frequency to be picked up by your cars Tuner. The FM Transmitter does not have any way to power/recharge the Slacker Portable Players.; Top

Slacker Forums Login and Registration Issues

Why can’t I login to the Slacker Forums?: There are several reasons why this could occur. First, ensure your username and password are correct. If they are, contact the board owner to make sure you haven’t been banned. It is also possible the website owner has a configuration error on their end, and they would need to fix it.; Top

Why do I need to register at all?: You may not have to, it is up to the administrator of the board as to whether you need to register in order to post messages. However; registration will give you access to additional features not available to guest users such as definable avatar images, private messaging, emailing of fellow users, usergroup subscription, etc. It only takes a few moments to register so it is recommended you do so.; Top

Why do I get logged off automatically?: If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc. If you do not see this checkbox, it means the board administrator has disabled this feature.; Top

How do I prevent my username appearing in the online user listings?: Within your User Control Panel, under “Board preferences”, you will find the option Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.; Top

I’ve lost my password!: Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you should be able to log in again shortly.; Top

I registered but cannot login!: First, check your username and password. If they are correct, then one of two things may have happened. If COPPA support is enabled and you specified being under 13 years old during registration, you will have to follow the instructions you received. Some boards will also require new registrations to be activated, either by yourself or by an administrator before you can logon; this information was present during registration. If you were sent an e-mail, follow the instructions. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filer. If you are sure the e-mail address you provided is correct, try contacting an administrator.; Top

I registered in the past but cannot login any more?!: Attempt to locate the e-mail sent to you when you first registered, check your username and password and try again. It is possible an administrator has deactivated or deleted your account for some reason. Also, many boards periodically remove users who have not posted for a long time to reduce the size of the database. If this has happened, try registering again and being more involved in discussions.; Top

What is COPPA?: COPPA, or the Child Online Privacy and Protection Act of 1998, is a law in the United States requiring websites which can potentially collect information from minors under the age of 13 to have written parental consent or some other method of legal guardian acknowledgment, allowing the collection of personally identifiable information from a minor under the age of 13. If you are unsure if this applies to you as someone trying to register or to the website you are trying to register on, contact legal counsel for assistance. Please note that the phpBB Group cannot provide legal advice and is not a point of contact for legal concerns of any kind, except as outlined below.; Top

Why can’t I register?: It is possible the website owner has banned your IP address or disallowed the username you are attempting to register. The website owner could have also disabled registration to prevent new visitors from signing up. Contact a board administrator for assistance.; Top

What does the “Delete all board cookies” do?: “Delete all board cookies” deletes the cookies created by phpBB which keep you authenticated and logged into the board. It also provides functions such as read tracking if they have been enabled by the board owner. If you are having login or logout problems, deleting board cookies may help.; Top

Slacker Forums User Preferences and settings

How do I change my settings?: If you are a registered user, all your settings are stored in the board database. To alter them, visit your User Control Panel; a link can usually be found at the top of board pages. This system will allow you to change all your settings and preferences.; Top

The times are not correct!: It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. If you are not registered, this is a good time to do so.; Top

I changed the timezone and the time is still wrong!: If you are sure you have set the timezone and Summer Time/DST correctly and the time is still incorrect, then the time stored on the server clock is incorrect. Please notify an administrator to correct the problem.; Top

My language is not in the list!: Either the administrator has not installed your language or nobody has translated this board into your language. Try asking the board administrator if they can install the language pack you need. If the language pack does not exist, feel free to create a new translation. More information can be found at the phpBB website (see link at the bottom of board pages).; Top

How do I show an image below my username?: There are two images that may appear below a username when viewing posts. Depending on the used style, the first may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the board. The second, usually a larger image, is known as an avatar and is generally unique or personal to each user. It is up to the board administrator to enable avatars and to choose the way in which avatars can be made available. If you are unable to use avatars, contact a board administrator and ask them for their reasons.; Top

What is my rank and how do I change it?: Ranks, which appear below your username, indicate the number of posts you have made or identify certain users, e.g. moderators and administrators. In general, you cannot directly change the wording of any board ranks as they are set by the board administrator. Please do not abuse the board by posting unnecessarily just to increase your rank. Most boards will not tolerate this and the moderator or administrator will simply lower your post count.; Top

When I click the e-mail link for a user it asks me to login?: Only registered users can send e-mail to other users via the built-in e-mail form, and only if the administrator has enabled this feature. This is to prevent malicious use of the e-mail system by anonymous users.; Top

Slacker Forums Posting Issues

How do I post a topic in a forum?: To post a new topic in a forum, click the relevant button on either the forum or topic screens. You may need to register before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens. Example: You can post new topics, You can vote in polls, etc.; Top

How do I edit or delete a post?: Unless you are a board administrator or moderator, you can only edit or delete your own posts. You can edit a post by clicking the edit button for the relevant post, sometimes for only a limited time after the post was made. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own digression. Please note that normal users cannot delete a post once someone has replied.; Top

How do I add a signature to my post?: To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Add signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.; Top

How do I create a poll?: When posting a new topic or editing the first post of a topic, click the “Poll creation” tab below the main posting form; if you cannot see this, you do not have appropriate permissions to create polls. Enter a title and at least two options in the appropriate fields, making sure each option is on a separate line in the textarea. You can also set the number of options users may select during voting under “Options per user”, a time limit in days for the poll (0 for infinite duration) and lastly the option to allow users to amend their votes.; Top

Why can’t I add more poll options?: The limit for poll options is set by the board administrator. If you feel you need to add more options to your poll then the allowed amount, contact the board administrator.; Top

How do I edit or delete a poll?: As with posts, polls can only be edited by the original poster, a moderator or an administrator. To edit a poll, click to edit the first post in the topic; this always has the poll associated with it. If no one has cast a vote, users can delete the poll or edit any poll option. However, if members have already placed votes, only moderators or administrators can edit or delete it. This prevents the poll’s options from being changed mid-way through a poll.; Top

Why can’t I access a forum?: Some forums may be limited to certain users or groups. To view, read, post or perform another action you may need special permissions. Contact a moderator or board administrator to grant you access.; Top

Why can’t I add attachments?: Attachment permissions are granted on a per forum, per group, or per user basis. The board administrator may not have allowed attachments to be added for the specific forum you are posting in, or perhaps only certain groups can post attachments. Contact the board administrator if you are unsure about why you are unable to add attachments.; Top

Why did I receive a warning?: Each board administrator has their own set of rules for their site. If you have broken a rule, you may issued a warning. Please note that this is the board administrator’s decision, and the phpBB Group has nothing to do with the warnings on the given site. Contact the board administrator if you are unsure about why you were issued a warning.; Top

How can I report posts to a moderator?: If the board administrator has allowed it, you should see a button for reporting posts next to the post you wish to report. Clicking this will walk you through the steps necessary to report the post.; Top

What is the “Save” button for in topic posting?: This allows you to save passages to be completed and submitted at a later date. To reload a saved passage, visit the User Control Panel.; Top

Why does my post need to be approved?: The board administrator may have decided that posts in the forum you are posting to require review before submission. It is also possible that the administrator has placed you in a group of users whose posts require review before submission. Please contact the board administrator for further details.; Top

How do I bump my topic?: By clicking the “Bump topic” link when you are viewing it, you can “bump” the topic to the top of the forum on the first page. However, if you do not see this, then topic bumping may be disabled or the time allowance between bumps has not yet been reached. It is also possible to bump the topic simply by replying to it, however, be sure to follow the board rules when doing so.; Top

Slacker Forums Formatting and Topic Types

What is BBCode?: BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. The use of BBCode is granted by the administrator, but it can also be disabled on a per post basis from the posting form. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets [ and ] rather than < and >. For more information on BBCode see the guide which can be accessed from the posting page.; Top

Can I use HTML?: No. It is not possible to post HTML on this board and have it rendered as HTML. Most formatting which can be carried out using HTML can be applied using BBCode instead.; Top

What are Smilies?: Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. :) denotes happy, while :( denotes sad. The full list of emoticons can be seen in the posting form. Try not to overuse smilies, however, as they can quickly render a post unreadable and a moderator may edit them out or remove the post altogether. The board administrator may also have set a limit to the number of smilies you may use within a post.; Top

Can I post images?: Yes, images can be shown in your posts. If the administrator has allowed attachments, you may be able to upload the image to the board. Otherwize, you must link to an image stored on a publicly accessible web server, e.g. http://www.example.com/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image use the BBCode [img] tag.; Top

What are global announcements?: Global announcements contain important information and you should read them whenever possible. They will appear at the top of every forum and within your User Control Panel. Global announcement permissions are granted by the board administrator.; Top

What are announcements?: Announcements often contain important information for the forum you are currently reading and you should read them whenever possible. Announcements appear at the top of every page in the forum to which they are posted. As with global announcements, announcement permissions are granted by the board administrator.; Top

What are sticky topics?: Sticky topics within the forum appear below announcements and only on the first page. They are often quite important so you should read them whenever possible. As with announcements and global announcements, sticky topic permissions are granted by the board administrator.; Top

What are locked topics?: Locked topics are topics where users can no longer reply and any poll it contained was automatically ended. Topics may be locked for many reasons and were set this way by either the forum moderator or board administrator. You may also be able to lock your own topics depending on the permissions you are granted by the board administrator.; Top

What are topic icons?: Topic icons are author chosen images associated with posts to indicate their content. The ability to use topic icons depends on the permissions set by the board administrator.; Top

Slacker Forums User Levels and Groups

What are Administrators?: Administrators are members assigned with the highest level of control over the entire board. These members can control all facets of board operation, including setting permissions, banning users, creating usergroups or moderators, etc., dependent upon the board founder and what permissions he or she has given the other administrators. They may also have full moderator capabilities in all forums, depending on the settings put forth by the board founder.; Top

What are Moderators?: Moderators are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material.; Top

What are usergroups?